West End Pharmacy has the right to change and update the Terms and Conditions displayed on this page at any time. Visitors should check this page frequently to review any information. Using the website after any updates will signify that you agree with the up-to-date terms and conditions.

Our Terms and Conditions

Terms and Conditions Overview

The terms outlined on this page govern the use of the website, application, and other digital features for West End Pharmacy. The terms and conditions fully encompass the West End Pharmacy website, applications, features, and other items that might be updated or created later. As a user/customer of West End Pharmacy, you have the right to access the site, application and features provided you use them for their intended purposes. You agree that if any disputes arise due to your use of the website, application and/or features connected to these items, they will be governed solely based on the laws of the Province of Ontario and the laws of Canada that apply to the province of Ontario.

Use of Website and Application

The website and app are intended for people living in Ontario over the age of 13. You acknowledge and accept that you are over 13 years of age by accessing the website and/or attached applications and the information they contain. In addition, you agree to access and use the site appropriately by following the applicable local, provincial, national, or international regulations and laws.

West End Pharmacy website users may not:

• Use the site in such a way that would or could damage it and or the content displayed on it
• Interfere with the security of the website, linked sites or items.
• Interfere with someone else’s experience and use of the website
• Use the website and the content/information on it to send any mass e-mail
• Sell or reproduce content or assets from the website for sale(s)

West End pharmacy has the right to take the necessary actions to prevent or stop any unauthorized access/use of the site. This includes, but is not limited to, pursuing legal action, suspending access, or terminating access without any notice.

Refund and Returns Policy

West End Pharmacy’s refund and returns policy for products and services are as follows: Unopened front shop items may be returned with receipt. There is no return allowed on special order items or on prescriptions.


Using the website and app, you agree to abide by Canadian and International Copyright Laws and regulations. Acts such as, but not limited to, the reproduction, modification, distribution, transmission, republication, and display of content from the site, application, and affiliated businesses are prohibited. This includes content owned or used by West End Pharmacy from other organizations.

Data mining and/or reverse engineering of services are serious offences, and legal action will be taken upon any violation.

No Liability

West End Pharmacy will be in no way liable for any damages, including but not limited to direct use, indirect use, the result of use, or the inability to use the site and application. In no circumstance will West End Pharmacy or other third parties involved in the creation, production or delivery of the site and application be liable for any matter.

Digital Privacy Policy

Privacy Statement

Protecting your private information is a priority for West End Pharmacy. This Privacy Statement governs data collection and usage as it applies to and West End Pharmacy. The West End Pharmacy website provides information about the business known as West End Pharmacy and provides apps and features such as appointment booking, refills, and vaccination support. Using the website, you consent to the data practices outlined and described on this page.

Collection of your Personal Information

To provide you with better products and services offered in-store and on the website, the West End Pharmacy website may collect personally identifiable information, such as your:

• First and Last Name
• E-mail Address
• Phone Number

You may be required to provide certain personal information to West End Pharmacy when you choose to use certain products or services, such as: Registering or booking an appointment on our site or sending an email or message. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.

You may be required to provide additional sensitive information depending on the service(s) you need. For example, you may be required to provide the following information for filling a prescription:
• Birthdate
• Health Card Number
• Drug Plan
• Allergies

Sensitive personal information should only be provided through the phone number and email listed on the website’s “Contact Us” page. Do not send sensitive information through social media platforms.

Use of your Personal Information

West End Pharmacy collects and uses your personal information to operate its website and deliver your requested services.

West End Pharmacy does not knowingly collect personally identifiable information from children. If a parent or guardian becomes aware that their child has provided personal information to us, we ask you to contact us so we can delete it.

Sharing Information with Third Parties

West End Pharmacy does not sell or rent its customer lists to third parties. West End Pharmacy may share data with trusted partners to provide certain services and send you emails, postal mail, or customer support. All such third parties are prohibited from using your personal information except to provide services to West End Pharmacy, and they are required to maintain confidentiality.

Compliance with the Law

If required to do so by law or in the belief that such action is necessary, West End Pharmacy may disclose your personal information, without notice, to comply with the legal process served on West End Pharmacy or the site; protect and defend the rights or property of West End Pharmacy; and to protect the personal safety of employees, users, customers, and the public. In essence, we will disclose information needed by law or subpoena.

Automatically Collected Information

West End Pharmacy may automatically collect information about your computer hardware and software, such as your IP address, browser type, domain names, access times and referring website addresses. This information provides general statistics regarding West End Pharmacy’s website.


West End Pharmacy’s website may use “cookies” to personalize your online experience. A cookie is a text file placed on your hard disk by a web page server that might have an anonymous unique identifier. Cookies cannot be used to run programs or deliver viruses to your device. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

One of the primary purposes of cookies is to provide a convenience that will save you time; cookies tell the Web server you have returned to a specific page.

Users can “accept” or “decline” cookies. Some website browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to experience the interactive features the website offers fully.


This website contains links to other sites. Please be aware that we are not responsible for such other sites’ content or privacy practices. We encourage users to be aware when they leave our site and read the privacy statements of any other site that collects personally identifiable information.

Links to Other Websites and Social Media Platforms

Links to other sites, social media platforms or applications are only for convenience. West End Pharmacy is not responsible or accountable for the content on any linked sites.

Links from Other Websites and Social Media Platforms

West End Pharmacy allows organizations that receive permission from the West End Pharmacy owner to link to the website. West End Pharmacy does not permit any linking to the website that misinforms or misleads users regarding the origin and ownership of the content.


West End Pharmacy cares about the security of our customers and tries to protect sensitive information. However, no method of transmission or storage across the Internet/wireless network can be guaranteed 100% secure. Therefore, you acknowledge and accept that there are security and privacy limitations beyond our control, and the security, integrity and privacy of any information exchanged between you, the site and West End Pharmacy cannot be guaranteed.

Communications Terms of Use

Social Media Use

West End Pharmacy uses social media, such as Facebook, Instagram etc., to communicate and share information about the Pharmacy with the public. We do our best to respond to direct inquiries on social media in a timely fashion during hours of operation; however, urgent inquiries, complaints, reports, concerns, or other time-sensitive requests should be made via phone or email.

West End Pharmacy welcomes user participation and engagement with content on its social media sites that relates to West End Pharmacy or the subject being discussed. It also reserves the right, at its sole discretion, to edit its posts for clarification or to hide or remove posts by third-party commenters that:

• may be considered obscene or that use offensive language;
• contain abusive, harassing or threatening remarks;
• include hateful, discriminatory or defamatory content or language;
• breach a law, standard or rule, or that encourage conduct that may or would constitute a criminal offence or give rise to civil liability and/or is contrary to Canadian Charter of Rights and Freedoms;
• may be considered false or misleading;
• share personal or confidential information;
• constitute spam or advertise products or services;
• are off-topic or grossly unrelated to the West End Pharmacy’s posts or its mandate;
• contain content posted without the necessary rights or licenses.

West End Pharmacy also reserves the right to restrict or block a third-party user from participating, commenting or engaging on the West End Pharmacy’s social media channels for violations of these Terms of Use. West End Pharmacy may also report to individual social media sites any behaviour that it considers to be a potential violation of the terms of use/community rules defined by individual social media sites.

E-mail Communications

West End Pharmacy may occasionally contact you via email to provide information, announcements, alerts, confirmations, surveys, and/or other general communication.

West End Pharmacy does not send out mass promotional emails.

Severability & Inquiries


Should any part of the Terms and Conditions outlined in this page be deemed invalid or unenforceable, all other parts will remain in full effect and cannot be invalidated.


Please contact the owner if you have any inquiries regarding the Terms and Conditions.